Cancellation

Sometimes, things come up and guests or rentors have to cancel.

Pending booking

Guest

• Status pending: The Guest can dropped a pending booking anytime. This action won't trigger any invoices si, it's free of charge.
• Status Accepted > 48h: The Guest can Call-off an accepted booking free of charge when the booking is greather than 48h the start date-time or when the payment status is draft or pending
• Status Accepted < 48h: The Guest can Call-off an accepted booking but will be refunded 50% minus service fees or when the payment status is payed

Rentor

• Status Accepted > 48h: The Rentor can Cancel an accepted booking free of charge when the booking is greather than 48h the start date-time or when the payment status is draft or pending
• Status Accepted < 48h: The Rentor can Cancel an accepted booking or when the payment status is payed. The Guest will receive the total amount and the service fees will be deducted from the Rentor payment account.