Contestation

Create a contestation

You can create a contestation as Guest and Rentor at a different time of an order.

It is recommended to insert photos to the contestation

When the order status is accepted. You can tell us that the item is not in good condition and that you refuse to take possession of the item.

When the status of the order is finished or activated. You can tell us the item returned in bad condition.

You can save a dispute and come back to it later.

You can cancel an unsubmitted dispute.

Once the dispute has been submitted, it is no longer possible to modify it.

Once you have completed the dispute, you must submit it so that we can assess it.

The dispute will be paid by Yezure and you will have a return via email or phone.